- 1. Where can I find the marketing material? (such as banners, logo and thumbnail)
Please visit the below URL for all SimplePlay marketing materials
- 2. Where can I find the RTP of all games? Can I change it on our side?
You may go to https://www.spapiservice.com/resources and look for Promotion Material. The RTP can be found in the SPAPI_SlotGame_Portfolio. The RTP is fixed and cannot be changed.
- 3. Is there any IP district limitation on integration and login request?
API (Restricted): All countries
Back Office (Restricted): Hong Kong and Macau
Game Access (Blocked): China, Hong Kong, Macau and Korea
Please provide the IP to be added if you would like to test in the restricted regions, thanks.
- 4. Are there limits on IP Allow List?
To ensure a high-security level, we have limits on the number of IP in Allow List as follow:
API Allow List: 30
Back Office Allow List: 20
Game Login Allow List: 20
- 5. Does API URL support HTTP or HTTPS?
It supports HTTP.
- 6. Do you support html5?
Yes, we support html5 mobile and desktop version.
- 7. How many decimal points does the amount in API show?
They round up to 2 decimal points.
- 8. What is the time zone used in Back Office and API server?
It is GMT+8 in Back Office and API server.
Our system counts a day from 12:00:00 p.m. to 11:59:59 a.m.
- 9. Is Jackpot available on Slot Games?
All Slot Games have Jackpot.
We have 2 types of Jackpots.
- Hosted by SimplePlay
- 0.2% contributions of the Turnover to be obtained by SimplePlay
- When your players win, SimplePlay will be responsible for the Jackpot Payouts
- Hosted by client
- 0.2% contributions of Turnover to the Standalone Jackpot
- Profit Sharing model of the Standalone Jackpot Win/Loss
- 10. What kinds of accounts do you provide?
We have two kinds of accounts - agent account and operator account.
Agents have a back office account to manager all operator accounts.
Operators have their own back office account and an uniques secret key.
- 11. Is there a limit on the length of a username?
Username must be between 6 and 20 Alphanumeric without any symbols.
- 12. What should we do if we have new operators?
You should fill in the agent or operator setup form and return to us. We will create the accounts for you.
- 13. What currencies do you support?
We support the following currencies: AED, ARS, AUD, BDT, BND, BRL, CAD, CHF, CLP, DKK, EUR, GBP, GHS, HUF, ILS, INR, JPY, KZT, LAK, LKR, mXBT, MYR, NOK, NZD, PEN, PHP, PLN, RUB, SEK, SGD, THB, TND, TRY, TWD, UAH, USD, USDT, ZAR
The following currencies are in 1:1000
IDR, KHR, MMK, VND
- 14. What languages do you support?
Slot Game Fishing game Traditional Chinese Y Y Simplified Chinese Y Y English Y Y Thai Y Y Vietnamese Y Y Japanese Y Y Bahasa Indonesia Y Y Italiano Y Malay Y Spanish Y