FAQ

Resources

  • 1. Where can I find the marketing material? (such as banners, logo and thumbnail)

    Please visit the below URL for all SimplePlay marketing materials
    https://www.spapiservice.com/resources
    Password: simpleplay

  • 2. Where can I find the RTP of all games? Can I change it on our side?

    You may go to https://www.spapiservice.com/resources and look for Promotion Material. The RTP can be found in the SPAPI_SlotGame_Portfolio. The RTP is fixed and cannot be changed.
    Password: simpleplay

IP

  • 3. Is there any IP district limitation on integration and login request?

    API (Restricted): All countries
    Back Office (Restricted): Hong Kong and Macau
    Game Access (Blocked): China, Hong Kong, Macau and Korea

    Please provide the IP to be added if you would like to test in the restricted regions, thanks.

  • 4. Are there limits on IP Allow List?

    To ensure a high-security level, we have limits on the number of  IP in Allow List as follow:

    API Allow List: 30
    Back Office Allow List: 20
    Game Login Allow List: 20

Technical

  • 5. Does API URL support HTTP or HTTPS?

    It supports HTTP.

  • 6. Do you support html5?

    Yes, we support html5 mobile and desktop version.

  • 7. How many decimal points does the amount in API show?

    They round up to 2 decimal points.

  • 8. What is the time zone used in Back Office and API server?

    It is GMT+8 in Back Office and API server.
    Our system counts a day from 12:00:00 p.m. to 11:59:59 a.m.

  • 9. Is Jackpot available on Slot Games?

    All Slot Games have Jackpot.
    We have 2 types of Jackpots.

    Global Jackpot
    - Hosted by SimplePlay
    - 0.2% contributions of the Turnover to be obtained by SimplePlay
    - When your players win, SimplePlay will be responsible for the Jackpot Payouts

    Standalone Jackpot
    - Hosted by client
    - 0.2% contributions of Turnover to the Standalone Jackpot
    - Profit Sharing model of the Standalone Jackpot Win/Loss

Accounts Creation

  • 10. What kinds of accounts do you provide?

    We have two kinds of accounts - agent account and operator account.

    Agents have a back office account to manager all operator accounts.
    Operators have their own back office account and an uniques secret key.

  • 11. Is there a limit on the length of a username?

    Username must be between 2 and 28 Alphanumeric without any symbols.

  • 12. What should we do if we have new operators?

    You should fill in the agent or operator setup form and return to us. We will create the accounts for you.

Others

  • 13. What currencies do you support?

    We support the following currencies: AED, ARS, AUD, BDT, BND, BRL, CAD, CHF, CLP, DKK, EUR, GBP, GHS, HUF, ILS, INR, JPY, KZT, LKR, mXBT, MYR, NOK, NZD, PEN, PHP, PLN, RUB, SEK, SGD, THB, TND, TRY, TWD, UAH, USD, USDT, ZAR

    The following currencies are in 1:1000

    IDR, KHR, LAK, MMK, VND

  • 14. What languages do you support?
      Slot Game Fishing game
    Traditional Chinese Y Y
    Simplified Chinese Y Y
    English Y Y
    Thai Y Y
    Vietnamese Y Y
    Japanese Y Y
    Bahasa Indonesia Y Y
    Italiano Y
    Malay Y
    Spanish Y