- 1. Where can I find the marketing material? (such as banners, logo and thumbnail)
Please visit the below URL for all SimplePlay marketing materials
- 2. Where can I find the RTP of all games? Can I change it on our side?
You may go to https://www.spapiservice.com/resources and look for Promotion Material. The RTP can be found in the SPAPI_SlotGame_Portfolio. The RTP is fixed and cannot be changed.
- 3. Is there any IP district limitation on integration and login request?
API (Restricted): All countries
Back Office (Restricted): Hong Kong and Macau
Game Access (Blocked): China, Hong Kong, Macau and Korea
Please provide the IP to be added if you would like to test in the restricted regions, thanks.
- 4. Are there limits on IP Allow List?
To ensure a high-security level, we have limits on the number of IP in Allow List as follow:
API Allow List: 30
Back Office Allow List: 20
Game Login Allow List: 20
- 5. Does API URL support HTTP or HTTPS?
It supports HTTP.
- 6. Do you support html5?
Yes, we support html5 mobile and desktop version.
- 7. How many decimal points does the amount in API show?
They round up to 2 decimal points.
- 8. What is the time zone used in Back Office and API server?
It is GMT+8 in Back Office and API server.
Our system counts a day from 12:00:00 p.m. to 11:59:59 a.m.
- 9. Is Jackpot available on Slot Games?
All Slot Games have Jackpot.
We have 2 types of Jackpots.
- Hosted by SimplePlay
- 0.2% contributions of the Turnover to be obtained by SimplePlay
- When your players win, SimplePlay will be responsible for the Jackpot Payouts
- Hosted by client
- 0.2% contributions of Turnover to the Standalone Jackpot
- Profit Sharing model of the Standalone Jackpot Win/Loss
- 10. What kinds of accounts do you provide?
We have two kinds of accounts - agent account and operator account.
Agents have a back office account to manager all operator accounts.
Operators have their own back office account and an uniques secret key.
- 11. Is there a limit on the length of a username?
Username must be between 2 and 28 Alphanumeric without any symbols.
- 12. What should we do if we have new operators?
You should fill in the agent or operator setup form and return to us. We will create the accounts for you.
- 13. What currencies do you support?
We support the following currencies:
Currency ISO Name (1:1) Currency AED Emirati Dirham ARS Argentina Peso AUD Australian Dollar BDT Bangladeshi Taka BND Bruneian Dollar BRL Brazilian Real CAD Canadian Dollar CHF Swiss Franc CLP Chilean Peso DKK Danish Krone EUR Euro GBP British Pound GHS Ghanaian Cedi HUF Hungarian Forint ILS Israeli Shekel INR Indian Rupee JPY Japanese yen KZT Kazakhstan Tenge LKR Sri Lankan Rupee mXBT milli Bitcoin MYR Malaysian Ringgit NOK Norwegian Krone NZD New Zealand Dollar PEN Peruvian Nuevo Sol PHP Philippine peso PLN Polish Zloty RUB Russian Ruble SEK Swedish Krone SGD Singapore Dollar THB Thai Baht TND Tunisian Dinar TRY Turkish Lira TWD Taiwan New Dollar UAH Ukrainian Hryvnia USD US Dollar USDT Tether uXBT Micro-Bitcoin VES Venezuelan Bolivar Soberano ZAR South Africa Rand Special Currency Code (1:1) Currency IDR2 Indonesian Rupiah LAK2 Laotian Kip MMK2 Burmese Kyat VND2 Vietnamese Dong Currency ISO Name (1:1000) Currency IDR Indonesian Rupiah KHR Cambodian Riel LAK Laotian Kip MMK Burmese Kyat VND Vietnamese Dong
- 14. What languages do you support?
Slot Game Table Game Fishing game Traditional Chinese Y Y Y Simplified Chinese Y Y Y English Y Y Y Thai Y Y Y Vietnamese Y Y Y Japanese Y Y Y Bahasa Indonesia Y Y Y Italiano * Y Malay * Y Spanish * Y
* Supported Fishermen Gold Only